After Sales Support Specialist
Position: Photogear After Sales Support Specialist
At Photogear, we believe that exceptional customer service is at the core of our success. As a Photogear After Sales Support Specialist, you will play a pivotal role in ensuring our customers receive unparalleled assistance with their technical inquiries regarding both photo and video gear. If you're passionate about delivering extraordinary service and thrive on solving problems, we want you to join our team and grow with us.
Key Responsibilities:
- Dealing with Returns, Exchanges, Repairs, and General Support Enquiries: Serve as the primary point of contact for customers seeking assistance with returns, exchanges, repairs, and general product support inquiries.
- Liaising with External Technicians and Suppliers: Coordinate repair inquiries with external technicians and suppliers to ensure timely and efficient resolution of customer issues.
- Providing General After-Sales Support: Assist customers with any post-purchase questions or concerns, ensuring their satisfaction with their Photogear experience.
Competencies Required:
- Initiative & Problem Solving: Demonstrate proactive problem-solving skills by thinking creatively and offering innovative solutions to customer inquiries and challenges.
- Client Focus: Maintain a steadfast commitment to delivering high-quality service to our customers, ensuring their needs are met and exceeded at every interaction.
- Teamwork: Foster a collaborative work environment by openly communicating ideas, actively listening to team members, and offering assistance when needed.
- Time Management, Flexibility, & Multitasking: Effectively manage workload priorities within designated timelines, utilizing available resources efficiently to handle multiple tasks simultaneously.
- Attitude, Work Ethic, & Teamwork: Embrace a positive attitude, demonstrate a strong work ethic, and contribute actively to the achievement of team goals through collaborative effort.
- Communication: Exhibit strong written and oral communication skills, effectively conveying information to both internal colleagues and external customers with clarity and professionalism.
- Quality & Accuracy: Uphold company standards of excellence by ensuring all work is performed with meticulous attention to detail and accuracy.
- Ownership: Take ownership of tasks and responsibilities, demonstrating accountability and commitment to achieving successful outcomes.
Good to Have:
- Mandarin Speaking Ability: Proficiency in Mandarin is advantageous, as it allows for effective communication with overseas suppliers.
Join us at Photogear, where you'll find a challenging and rewarding environment that values your contributions and offers opportunities for professional growth and development. If you're ready to take on the challenge and become a cornerstone of our team, we invite you to apply today.